SysTools Software

Knowledge Base Article: 17190-20-108

Symptoms:

While adding a Microsoft Outlook PST file to the list in SysTools PST Merge, an error comes

“The added PST file corrupt and hence cannot be added to the list”

Cause:

The following can be causes

1. The PST file can be corrupt.
2. Microsoft Outlook is not configured with POP3 profile.
3. Microsoft Outlook is configured with Exchange Profile.

Solutions:

To verify whether the file is corrupt or not, open the Microsoft Outlook PST file in Outlook by following the below steps

1. 1. Open Microsoft Outlook.
2. 2. Traverse File | Open | Outlook Data File

If no error comes then the file is not corrupt. But if it fails to open then use the ScanPST utility provided by Microsoft or any 3^rd party product to recover the PST file.

SysTools PST Merge requires Microsoft Outlook to be configured with a default POP3 account profile. To configure POP3 account read more.

SysTools PST Merge may have issue if Exchange profile is set as default. To overcome this it is recommended to remove the exchange profile and configure the POP3 profile while the merge process is in progress.

Applies To:

• SysTools Split PST
• SysTools Compress PST